tag:status.chartboost.com,2005:/historyChartboost Status - Incident History2024-03-28T22:23:26-07:00Chartboosttag:status.chartboost.com,2005:Incident/191181522023-11-14T18:04:30-08:002023-11-14T18:04:30-08:00Users in China are facing a issue accessing advertising dashboard.<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>18:04</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>06:24</var> PST</small><br><strong>Investigating</strong> - we are currently facing an issue with users accessing the advertising dashboard from China, the issue is being investigated.</p>tag:status.chartboost.com,2005:Incident/168149372023-04-11T14:21:06-07:002023-04-11T14:21:06-07:00Apr-10-2023<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>14:21</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>23:26</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>15:45</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.chartboost.com,2005:Incident/95089282022-03-10T07:02:07-08:002022-03-10T07:02:07-08:00Dashboard Down<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>07:02</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>06:52</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>06:43</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>06:25</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>06:12</var> PST</small><br><strong>Investigating</strong> - The Chartboost Dashboard is currently not loading. We are working to resolve this as quickly as possible. Thank you for your patience.</p>tag:status.chartboost.com,2005:Incident/77949762021-08-24T12:00:11-07:002021-08-24T12:00:11-07:00Dashboard analytics inaccurate for 8/10 to 8/17<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>17:33</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>17:32</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.chartboost.com,2005:Incident/53146012020-10-13T09:14:50-07:002020-10-13T09:14:50-07:00Dashboard updates delayed<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>09:14</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved by our engineers and the dashboard should be up to date. Thank you for your patience during this time.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>04:21</var> PDT</small><br><strong>Investigating</strong> - We are currently facing some delays with updates to apps, campaigns and analytics. Our engineering team is working hard to resolve this issue.</p>tag:status.chartboost.com,2005:Incident/30840572019-10-09T03:53:39-07:002019-10-09T03:53:39-07:00Dashboard analytics are inflated for 2019-10-08<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>03:53</var> PDT</small><br><strong>Resolved</strong> - The analytics for 2019-10-08 are now showing correct numbers.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>01:53</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with dashboard analytics showing inflated numbers for 2019-10-08. Thank you for your patience as we are fixing the problem.</p>tag:status.chartboost.com,2005:Incident/29621232019-09-05T04:22:56-07:002019-09-05T04:22:56-07:00Dashboard Down<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>04:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>03:35</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>02:20</var> PDT</small><br><strong>Investigating</strong> - The Chartboost Dashboard is currently experiencing an outage. We are working to resolve this as quickly as possible. Thank you for your patience.</p>tag:status.chartboost.com,2005:Incident/22999992019-04-01T02:57:41-07:002019-04-01T02:57:41-07:00Dashboard Creative Upload Feature Down<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>02:57</var> PDT</small><br><strong>Resolved</strong> - The malfunction identified with our creative upload process is now successfully resolved.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>01:48</var> PDT</small><br><strong>Investigating</strong> - The creative upload feature is currently not working. We are working on having this resolved as soon as possible.</p>tag:status.chartboost.com,2005:Incident/22311772019-02-27T09:51:22-08:002019-02-27T09:51:22-08:00Dashboard Down<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:51</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:38</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:18</var> PST</small><br><strong>Investigating</strong> - The Chartboost Dashboard is currently experiencing an outage. We are working to resolve this as quickly as possible. Thank you for your patience.</p>tag:status.chartboost.com,2005:Incident/20228112018-11-09T00:25:22-08:002018-11-09T00:25:22-08:00Delayed Data since 2018-11-07<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>00:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:57</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing an on-going delay with our data reporting beginning early morning November 7 and we are looking into it.</p>tag:status.chartboost.com,2005:Incident/19665742018-10-12T16:24:29-07:002018-10-12T16:24:29-07:00Dashboard and Ad Server Down<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>16:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>13:37</var> PDT</small><br><strong>Monitoring</strong> - Ad server and Dashboard are back to operational and in monitoring. We are processing the failed analytic events that were not processing during downtime.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:42</var> PDT</small><br><strong>Identified</strong> - The Chartboost Ad Server and Dashboard are currently experiencing an outage. We are working to resolve this as quickly as possible. Thank you for your patience.</p>tag:status.chartboost.com,2005:Incident/18427952018-08-13T01:12:13-07:002018-08-13T01:12:13-07:00Dashboard analytics and API delayed since 2018-08-03<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>01:12</var> PDT</small><br><strong>Resolved</strong> - Dashboard analytics and API are now up to date. Thank you for your patience as we worked on resolving this issue.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>14:29</var> PDT</small><br><strong>Monitoring</strong> - Dashboard analytics and API report lower than actual earnings & spend for 8/4. All other analytics data is now up to date. Thank you for your patience as we work to fully resolve the issue.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>18:05</var> PDT</small><br><strong>Identified</strong> - Dashboard analytics and API are delayed for 8/1 - 8/2, and 8/7 - 8/8 (today). We continue to make progress towards full resolution and thank you for your patience.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>01:17</var> PDT</small><br><strong>Update</strong> - Our dashboard analytics and API are currently delayed since 2018-08-03. Thank you for your patience as we work on resolving this issue.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>07:05</var> PDT</small><br><strong>Investigating</strong> - Our dashboard analytics and API are currently delayed for 2018-08-01 and 2018-08-02. Thank you for your patience as we work on resolving this issue.</p>tag:status.chartboost.com,2005:Incident/18366712018-07-31T11:27:56-07:002018-07-31T11:27:56-07:00Campaign Analytics of campaigns created after 2018-07-19 are not available in dashboard<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>11:27</var> PDT</small><br><strong>Resolved</strong> - No campaign analytics of campaigns created after July 19th has been resolved. Thank you for your patience!</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>06:13</var> PDT</small><br><strong>Investigating</strong> - Campaign Analytics of campaigns created after July 19th are currently not available in dashboard under Campaign Analytics page. The numbers can be checked in App Analytics (though cannot be grouped by campaign). We are working hard to resolve this issue soon. Thank you for your patience!</p>tag:status.chartboost.com,2005:Incident/17966552018-07-03T01:22:54-07:002018-07-03T01:22:54-07:00Delayed Data since 6/29<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>01:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>01:12</var> PDT</small><br><strong>Identified</strong> - We currently have an on-going delay with our App Analytics since 6/29 and we are looking into it.</p>tag:status.chartboost.com,2005:Incident/17302992018-05-16T01:01:34-07:002018-05-16T01:01:34-07:00Dashboard analytics and API delayed for 2018-05-14<p><small>May <var data-var='date'>16</var>, <var data-var='time'>01:01</var> PDT</small><br><strong>Resolved</strong> - All analytics are now up to date. Thank you for your patience as we worked on resolving this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>00:40</var> PDT</small><br><strong>Investigating</strong> - Our dashboard analytics and API are delayed for 2018-05-14 and 2018-05-15. We are working hard on resolving this issue.</p>tag:status.chartboost.com,2005:Incident/17221492018-05-10T14:10:36-07:002018-05-10T14:10:36-07:00Analytics delayed for 2018-05-08<p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:43</var> PDT</small><br><strong>Monitoring</strong> - The root cause of this issue has been resolved and we are preparing the Analytics backlog for processing. <br /> Analytics for 2018-05-08 through today should begin to appear over the next few hours.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>20:27</var> PDT</small><br><strong>Identified</strong> - App and Campaign analytics for both advertising and publishing activity on 2018-05-08, including earnings/spend/balance, is currently delayed. We are working to update the analytics as soon as possible and apologize for the inconvenience.</p>tag:status.chartboost.com,2005:Incident/17204292018-05-08T12:00:52-07:002018-05-08T12:00:52-07:00Chartboost Dashboard Maintenance @ 11am PST on 2018-05-08<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>16:31</var> PDT</small><br><strong>Scheduled</strong> - We will be performing dashboard maintenance tomorrow, May 8th, starting at 11:00am PST. We expect maintenance to be complete within 60 minutes. During this time some dashboard functionality may be impacted, including saving changes to campaigns/apps/etc.. We recommend you save any work in progress prior to the maintenance start time.</p>tag:status.chartboost.com,2005:Incident/17148322018-05-03T12:43:25-07:002018-05-03T12:43:25-07:00Dashboard analytics are delayed for 5/2 and 5/3<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>12:43</var> PDT</small><br><strong>Resolved</strong> - Dashboard analytics are now up-to-date. Thank you for your patience as we worked on a fix.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>04:17</var> PDT</small><br><strong>Investigating</strong> - We are experiencing delays in dashboard analytics for 5/2 and 5/3. The team is looking into the issue. We are sorry for the inconvenience!</p>tag:status.chartboost.com,2005:Incident/17004112018-04-27T00:52:10-07:002018-04-27T00:52:10-07:00Spend/revenue within campaign analytics is currently inaccurate for dates 4/16-4/19<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>00:52</var> PDT</small><br><strong>Resolved</strong> - The issue with discrepancy in campaign analytics is resolved. Thank you for your patience as we worked on the fix!</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>12:13</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issue with our campaign analytics (dashboard and API): money spent and money earned is inaccurate for dates 4/16-4/19. To see accurate numbers, please run campaign analytics grouped by app or country. Numbers within app analytics are also correct. We are sorry for the inconvenience!</p>tag:status.chartboost.com,2005:Incident/16057592018-02-15T20:20:50-08:002018-02-15T20:20:50-08:00Android campaign geo-targeting issues<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:49</var> PST</small><br><strong>Investigating</strong> - We've currently investigating an issue regarding campaign geo-targeting filters not being respected for some Android campaigns, starting around 1am PST today.</p>tag:status.chartboost.com,2005:Incident/16048872018-02-15T11:18:19-08:002018-02-15T11:18:19-08:00Dashboard Maintenance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:18</var> PST</small><br><strong>Resolved</strong> - Dashboard maintenance has been completed. Thank you for your patience!</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:29</var> PST</small><br><strong>Investigating</strong> - The dashboard may be not accessible for short periods of time between 10am and 12pm PST due to maintenance. We are sorry for the inconvenience.</p>tag:status.chartboost.com,2005:Incident/15959012018-02-08T06:32:10-08:002018-02-08T06:32:10-08:00Creatives not uploading in dashboard<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>06:32</var> PST</small><br><strong>Resolved</strong> - Creatives Upload is now fixed. Thank you for your patience!</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>00:34</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing issues with uploading creatives. Thank you for your patience as we investigate the problem.</p>tag:status.chartboost.com,2005:Incident/15851202018-01-31T09:53:04-08:002018-01-31T09:53:04-08:00Dashboard down<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:53</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>06:41</var> PST</small><br><strong>Investigating</strong> - The Dashboard interface is currently facing some issues and we are looking into it! Your patience is much appreciated.</p>tag:status.chartboost.com,2005:Incident/14579162017-11-03T03:48:09-07:002017-11-03T03:48:09-07:00Analytics discrepancy for 2017-11-01<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>03:48</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>18:36</var> PDT</small><br><strong>Investigating</strong> - We're currently investigating an error in the reported Money Earned / Money Spent within the Dashboard App and Campaign Analytics tables for 2017-11-01, and are working to resolve the discrepancy as soon as possible.</p>tag:status.chartboost.com,2005:Incident/14567862017-11-02T16:57:49-07:002017-11-02T16:57:49-07:00Delay in analytics<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:56</var> PDT</small><br><strong>Identified</strong> - We are experiencing delays with today's analytics data (2017-11-02). Thank you for your patience as we work to resolve the issue quickly.</p>